BuyerFlo Support
We're here to help.
Whether you're setting up your first deal or troubleshooting an issue, email us — a person on the BuyerFlo team will respond.
Email: support@buyerflo.com
Response time: Founding members receive priority response within 1 business day.
Developer / technical contact for the Gmail add-on (Google reviewers and Marketplace): mike@buyerflo.com. For product help, use support@buyerflo.com.
Frequently Asked Questions
How does BuyerFlo know when to follow up? In the web app, BuyerFlo tracks your deal timeline and open tasks and flags gaps so you can decide what to send. The Gmail add-on does not watch your inbox; it only reads the message you currently have open.
Can BuyerFlo send emails without my approval? No. Drafts are for your review. In the Gmail add-on you click Send in Gmail Compose. In the web app, outbound mail is sent via Resend from a BuyerFlo deal address after you send — not from your Gmail account, and not as Gmail send-on-behalf.
What happens if a date gets pulled from my contract incorrectly? Always double-check extracted dates against your source document — this is a convenience feature, not a substitute for reviewing your contract. If you spot a parsing error, report it to support@buyerflo.com with the deal and document.
Which states/contract forms does BuyerFlo support? BuyerFlo is currently optimized for Florida contract forms. If you're working in another state, some task and date logic may default to Florida norms — flag any mismatches to support and we'll prioritize your state's forms.
Can I connect DotLoop or DocuSign? DotLoop and DocuSign integrations are on our roadmap — let us know if they're a priority for you.
How do I cancel my subscription? Go to Account Settings → Billing → Cancel Plan, or email support@buyerflo.com and we'll take care of it.
How do I revoke Gmail add-on access? Visit https://myaccount.google.com/permissions and remove BuyerFlo. To delete stored message metadata and snippets, email support@buyerflo.com.
Is my data secure? Yes — see our Privacy Policy for details on how we handle your data and your clients' data.
Report a Bug
Found something broken? Email support@buyerflo.com with:
- What you were trying to do
- What happened instead
- The deal name/ID if applicable
- A screenshot if you have one
Feature Requests
We build BuyerFlo alongside our founding members. Send ideas to support@buyerflo.com — many of our current features started as a founding member request.