BuyerFlo

Terms of Service

Version 1.1 · Effective August 31, 2026

These Terms of Service (the "Terms") govern your access to and use of the BuyerFlo platform, website, applications, integrations, communications, and related services (collectively, the "Service"). By creating an account, accessing the Service, clicking to accept these Terms, starting a subscription, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility and Account Responsibility

You must be at least 18 years old to use the Service. You are responsible for maintaining the confidentiality of your login credentials, for all activity under your account, and for ensuring that all information you provide is accurate, complete, and current. If you use the Service on behalf of a company, team, brokerage, or other organization, you represent that you have authority to bind that organization to these Terms.

2. Description of the Service

BuyerFlo provides software tools that help users manage real estate transaction workflows, including document review support, date and task extraction, follow-up detection, communication drafting, reminder creation, activity monitoring, integrations, and related automation. BuyerFlo is a workflow and productivity tool. BuyerFlo is not a law firm, brokerage, lender, title company, escrow company, compliance advisor, tax advisor, or insurance provider, and the Service does not provide legal, financial, brokerage, compliance, or professional advice.

  • Optional Gmail add-on: classify the message you currently have open, draft a reply, and hand off to Gmail Compose so you send

Sending email. The Service does not send mail from your Gmail account and does not send Gmail on your behalf.

  • Gmail add-on: BuyerFlo drafts; you review and click Send in Gmail.
  • Web app: When you send from BuyerFlo, outbound mail is delivered via Resend from a BuyerFlo deal address — not from your Gmail inbox.

3. User Responsibility to Review and Confirm

You are solely responsible for reviewing, confirming, approving, correcting, and independently verifying all information, outputs, deadlines, dates, tasks, communications, notices, documents, summaries, recommendations, and actions generated, drafted, extracted, suggested, or sent through the Service. You must confirm all transaction deadlines, notices, legal or contractual obligations, brokerage requirements, MLS requirements, lender requirements, title or escrow requirements, and client communications before relying on them. You remain responsible for all real estate transaction decisions and communications, including any decision to send, approve, modify, delay, or decline a communication or action.

4. AI and Automation Disclaimer

The Service may use artificial intelligence, machine learning, rules-based workflows, automated extraction, third-party models, and other automated tools. These technologies may produce inaccurate, incomplete, outdated, delayed, biased, or unsuitable outputs. BuyerFlo does not guarantee that automated outputs will identify every relevant deadline, task, party, communication, issue, contingency, or document requirement. You must use professional judgment and independently verify all outputs before relying on them.

5. Subscriptions, Billing, Cancellation, and Refunds

Paid features may be offered through subscription plans, per-transaction fees, trials, promotional offers, or other pricing models shown at checkout or in your account. Unless otherwise stated at checkout, subscriptions renew automatically for the applicable billing period until canceled. You authorize BuyerFlo and its payment processor to charge applicable fees, taxes, and other amounts when due. You may cancel through your account settings or by contacting support@buyerflo.com. Cancellation stops future renewal charges but does not automatically entitle you to a refund for prior charges, except where required by applicable law or expressly stated in the applicable offer. If the Service is materially unavailable or materially fails to perform during a paid subscription period and BuyerFlo determines that BuyerFlo caused the issue, your exclusive monetary remedy is a prorated credit or refund of subscription fees paid for the directly impacted period, subject to the Limitation of Liability section below.

6. Acceptable Use

  • Use the Service only for lawful purposes and in compliance with these Terms and applicable law.
  • Do not upload or transmit malware, unlawful content, infringing content, or information you do not have the right to process or share.
  • Do not reverse engineer, copy, scrape, resell, sublicense, or commercially exploit the Service except as expressly permitted by BuyerFlo.
  • Do not interfere with, overload, bypass, probe, or compromise the security, integrity, availability, or performance of the Service.
  • Do not use the Service to send spam, deceptive communications, unlawful notices, or communications that violate third-party rights.
  • Do not share accounts or credentials except as permitted by your plan or authorized by BuyerFlo.

7. User Content and Permissions

You retain ownership of documents, transaction information, communications, client data, and other content you submit to the Service ("User Content"). You grant BuyerFlo a limited, non-exclusive, worldwide license to host, process, transmit, display, reproduce, modify, and use User Content as necessary to provide, secure, support, maintain, and improve the Service and as otherwise described in the Privacy Policy. See our Privacy Policy for details on how we handle personal and client data, including that we do not use Google user data to train generalized AI or ML models. You represent that you have all rights, consents, permissions, and authority necessary to submit User Content to BuyerFlo and direct BuyerFlo to process it.

8. BuyerFlo Intellectual Property

BuyerFlo and its licensors retain all rights, title, and interest in and to the Service, including software, workflows, designs, technology, models, prompts, code, interfaces, documentation, content, trademarks, and improvements. Feedback, suggestions, ideas, feature requests, or recommendations you provide may be used by BuyerFlo without restriction or compensation to you.

9. Third-Party Services and Integrations

Gmail add-on. If you install the BuyerFlo Gmail add-on, you authorize it to access only the email you are actively viewing, using the OAuth scopes listed in our Privacy Policy. The add-on does not send email. You revoke access at any time at https://myaccount.google.com/permissions.

Web-app send. Outbound mail from the BuyerFlo web app is sent via Resend from a BuyerFlo deal address. That path is separate from Gmail. It is not a connected Gmail inbox and is not Gmail send-on-behalf.

The Service may integrate with or rely on third-party services such as email providers, payment processors, hosting providers, document tools, e-signature tools, transaction-management platforms, calendars, messaging platforms, and other systems you authorize. Your use of third-party services is governed by your separate relationship with those providers. BuyerFlo is not responsible for third-party service availability, errors, security incidents, data practices, fees, or changes.

10. Service Availability and Changes

BuyerFlo may modify, suspend, discontinue, limit, or update any part of the Service at any time. The Service may be unavailable due to maintenance, updates, outages, third-party failures, internet disruptions, security events, or other reasons. BuyerFlo does not guarantee uninterrupted, error-free, or perfectly accurate operation.

11. Disclaimers

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, reliability, security, or that the Service will meet your requirements. BuyerFlo does not warrant that the Service will prevent missed deadlines, transaction delays, miscommunications, compliance failures, financial losses, legal claims, failed closings, or other transaction outcomes.

12. Limitation of Liability

To the maximum extent permitted by applicable law, BuyerFlo and its owners, officers, employees, contractors, service providers, licensors, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, enhanced, or lost-profit damages, including lost business, lost revenue, lost commissions, lost data, transaction delays, missed deadlines, failed communications, failed closings, reputational harm, or real estate transaction outcomes, even if BuyerFlo has been advised of the possibility of such damages. BuyerFlo's total liability for any claim arising out of or relating to the Service will not exceed the amount paid by the user for the subscription or transaction fee covering the period directly impacted by the issue giving rise to the claim. If no amount was paid for that impacted period, BuyerFlo's liability will be limited to $0, except where prohibited by applicable law. You agree that this limitation fairly allocates risk and is an essential basis of the agreement between you and BuyerFlo.

13. Consumer Law Carveout

Nothing in these Terms limits, excludes, or modifies any rights, remedies, warranties, or protections that cannot be limited, excluded, or modified under applicable consumer protection law. Where applicable law does not allow a disclaimer, exclusion, or limitation, the affected provision will apply only to the maximum extent permitted by applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless BuyerFlo and its owners, officers, employees, contractors, service providers, licensors, and affiliates from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to your User Content, your use of the Service, your violation of these Terms, your violation of law, your communications or transaction decisions, or your infringement or misappropriation of third-party rights.

15. Suspension and Termination

BuyerFlo may suspend or terminate access to the Service if you violate these Terms, fail to pay amounts due, create security or legal risk, misuse the Service, or if required to comply with law. You may stop using the Service at any time and cancel as described in the subscription terms. Sections intended to survive termination will continue to apply, including provisions relating to ownership, user responsibility, payments owed, disclaimers, limitation of liability, indemnification, dispute resolution, and general terms.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable law requires otherwise. Before filing a claim, you agree to first contact BuyerFlo at support@buyerflo.com and attempt to resolve the dispute informally.

Except as provided below, any dispute arising from these Terms or the Service will be resolved through binding arbitration in Pinellas County, Florida, on an individual basis. The filing party may choose the American Arbitration Association (AAA) or JAMS. The hearing may be held remotely. Either party may seek injunctive relief in court for misuse of intellectual property.

Either party may bring an individual claim in small claims court in Pinellas County, Florida, instead of arbitration.

17. Changes to These Terms

BuyerFlo may update these Terms from time to time. Material changes will be communicated by email, in-app notice, or other reasonable means before or when they take effect, as required by applicable law. Continued use of the Service after updated Terms take effect means you accept the updated Terms.

18. Contact

Questions about these Terms may be sent to support@buyerflo.com or to BuyerFlo, 1858 Oklahoma Avenue NE, St. Petersburg, FL 33703.