Queued sends and the 10-minute undo window

When the engine drafts an email in auto-send mode, it doesn't dispatch immediately. It queues for 10 minutes first. Here's how that works.

Where you see drafts

Drafts appear as Approval cards in two places:

Deal workspace — click the Approvals filter pill on a deal to see drafts for that deal, grouped by recipient when consolidation merged them.
Today page — cross-deal queue of every draft awaiting your review (or about to auto-send) across every active deal.

Each card has:

The task's label (or "3 quick items" when consolidated)
The recipient + role
A live countdown ("Sending in 7:23") in auto mode, or a static "Awaiting approval" in manual mode
Inline actions: Edit, ⚡ Send now, Dismiss

Why the delay

The undo window exists because:

You might spot a mistake — wrong recipient, outdated content, bad timing. 10 minutes is enough to catch it.
Consolidation can merge it. If a sibling draft to the same recipient lands within ~72 hours (a few days), the consolidator merges them so you ship one email instead of two or three. See How BuyerFlo drafts your emails.
Late-arriving context can change the draft. A reply lands while the draft is waiting → the drafter regenerates with the new info.
You can intervene if auto-send drifts. The engine is conservative, but a 10-minute review is still useful.

Editing a queued send

Click Edit on the approval card → the body opens as an inline editor on the same card. You can change:

Subject line
Body (rich-text editor; basic formatting preserved)
CC list (add / remove recipients)

Save → the card updates with new content. The countdown continues; if it expired during the edit, the draft sits as "Awaiting send" until you click Send now or it's picked up on the next dispatch tick.

Cancel → reverts. The card goes back to what the AI drafted (or whatever the last consolidation produced).

⚡ Send now

Skip the wait entirely. Click ⚡ Send now → confirmation step → dispatch fires immediately. The card flips to "Sending…" and then disappears once Resend confirms delivery.

Useful when:

You've reviewed and it's correct and you don't want to wait.
The recipient is on a tight timeline (e.g. closing tomorrow, response needed today).
You've made an edit and want to ship the corrected version right away.

Dismiss / Cancel

Drops the draft. The task state depends on what kind of task it was:

First send on a task — the task goes back to pending. The engine can re-draft on the next activation tick if conditions still warrant.
Re-nudge on an existing thread — the task stays in waiting_response. You're declining to escalate.

Dismissed drafts are audit-logged so they're traceable later.

Manual mode (no countdown)

If your profile's auto-send mode is manual, there's no 10-minute countdown. Drafts land in the Approvals filter and sit indefinitely until you click Send. The same Edit / Dismiss actions work; the timer just isn't a thing.

Flip between modes on your profile page. Changes apply to new drafts; drafts already in the queue stay on whatever flow they were created in.

Cross-deal Today view

The Today page surfaces every draft across every active deal — useful in the morning to power through approvals before they auto-send. Each row has the same inline actions plus a link to the deal it belongs to if you want context.