Queued sends and the 10-minute undo window

When the engine drafts an email in auto-send mode, it doesn't dispatch immediately. It queues for 10 minutes first. Here's how that works.

The queued-sends strip

Every deal with drafts in the queue shows a Coming up strip on the deal page — each card has:

• The task's label ("Confirm key deal dates")
• The recipient ("Linda at Remax")
• A live countdown ("Sending in 7:23")
• Three actions: Edit, Send now, Cancel

The cross-deal queue also shows up on your Today page under "Sending soon."

Why the delay

The undo window exists because:

1. You might spot a mistake. Wrong recipient, outdated content, bad timing. 10 minutes is enough to catch it.
2. Consolidation can merge it. If the engine drafts two emails to the same recipient within a few minutes, the consolidator merges them into one. You see one clean email instead of two.
3. Late-arriving context can change the draft. A reply came in while the draft was waiting → the drafter regenerates with the new info.
4. You can intervene if auto-send drifts. The engine is conservative, but a 10-minute review is still useful.

Editing a queued send

Click Edit on the card → pause the countdown + open an editor. You can change:

• Subject line
• Body (the HTML editor keeps basic formatting; for plain text, drop into the "plain" tab)
• CC list (add/remove recipients)

Save → the card updates with new content. The countdown resumes unless the edit took more than the remaining time.

Discard → reverts. The card goes back to what the AI drafted.

Send now

Skip the wait entirely. Click Send now → dispatch fires immediately, card flips to "Sending…" → then disappears when Resend confirms. Useful when you've reviewed and it's correct and you don't want to wait.

Cancel

Drops the draft. The task state depends on what kind of task it was:

• If it was the first send on a task, the task goes back to pending (engine can re-draft later).
• If it was a re-nudge, the task stays in waiting_response (you're declining to escalate).

Canceled drafts are audit-logged so you can see them later.

Manual mode (no queue)

If your profile's auto-send mode is manual, there's no queue. Drafts land in the Review & Send section and wait indefinitely for your explicit approval. The 10-minute delay doesn't apply because the drafts don't go anywhere on their own.

Flip between modes on your profile page. Changes apply to NEW drafts; drafts already queued when you changed settings stay on whatever flow they were created in.