How BuyerFlo drafts your emails

Every outbound email on a deal starts as an AI draft. Here's what goes into each one.

What the drafter reads

Before the AI writes a word, it has access to:

Your TC profile — display name, company, title, signature fields
Your writing voice — warm, professional, or direct (set during onboarding; changeable on your profile page)
Your custom email signature — if configured
The task's template — what the task is trying to accomplish, what response it needs, what urgency
The specific contact — name, role, previous correspondence history with you
The deal facts — property address, every date, every party name, money terms
The task's due date + current urgency tier — initial / reminder / urgent / critical

Urgency shifts tone automatically

Urgency is set by proximity to the task's due date:

Initial (first send, plenty of runway) — warm, informational
Reminder (≥3 days before due) — friendly check-in
Urgent (≤2 days) — focused, clear ask
Critical (past due) — direct, escalation-signaling

Your writing voice affects the baseline tone, but urgency always escalates firmness. A critical-urgency email from a "warm" TC still reads firmer than the initial send.

Real data, not placeholders

The drafter is prompted to cite real dates, real amounts, real names — never merge-field placeholders like [CLOSING_DATE] or [INSERT_PROPERTY]. If the model generates a placeholder by mistake, a server-side scrubber catches it before the draft saves.

Example: "Hi Linda, checking in on the inspection for 123 Main — the period ends May 2, so we'd want the report back by then if possible."

The TC voice isn't just "nice"

Your picked voice has real effects:

Warm — starts with a friendly opener, uses first names, softer asks, ends with appreciation
Professional — direct but courteous, role-based address ("listing agent" when name is unknown), minimal pleasantries
Direct — no preamble, minimum words, explicit asks, firm timelines

If your natural email style doesn't match the one you picked, change it on your profile. Emails that sound like you get better replies than emails that sound like a chatbot.

Why drafts go to a queue (not send immediately)

Even in auto-send mode, drafts wait 10 minutes in the queued-sends strip before Resend actually dispatches. This gives you an undo window — see the draft, decide it's wrong, cancel or edit.

In manual mode, drafts wait in the Review & Send queue indefinitely until you approve.

Where you see drafts

Deal page — queued sends at the top as live-countdown cards
Today page — cross-deal queue of things awaiting your review
Follow-ups page — searchable list of every drafted outbound

When a draft is wrong

Click Edit on the queued-sends card. You can rewrite the body, subject, or CC list. Save → the draft is updated, the timer continues. Click Regenerate to have the AI try again with a fresh pass.

For a draft that's fundamentally wrong (targeting the wrong party, etc.), Cancel it. The engine will often regenerate a cleaner version on the next activation tick.