Finding help in the app
Three ways to get answers when you're stuck.
1. Browse the knowledge base
Click Help in the top-right navigation of any page. That takes you to /help — a searchable index of every guide we've written.
Articles are grouped by topic: Getting started, Deals, Activity & tasks, AI & automation, Addendums, Account, Troubleshooting. You can also type into the search box at the top to filter by keyword.
Every article covers one specific surface (e.g. "Uploading disclosures alongside your contract", "When an addendum arrives by email", "Manually completing a task"). If a topic isn't covered, that's a gap — email us and we'll add it.
2. Email support
Write to flo@help.buyerflo.com any time.
Flo is BuyerFlo's AI support assistant — she reads your email, finds the relevant KB articles, and drafts a reply. A human reviews every reply before it sends. On anything complex (bug reports, complaints, billing), a human responds directly.
Typical turnaround:
- Simple questions: under an hour during business hours, often minutes.
- Bugs / complex: within one business day.
Include as much context as you can: what you were trying to do, what happened instead, screenshots if you have them. The more detail, the faster we can help.
3. The share page (for clients)
If your CLIENT (buyer, seller) is emailing you with questions about the status of their deal, send them your deal's share link. It's a read-only page with progress, key dates, and what's coming up — no app account needed.
Find the share link on the deal page, near the top. Copy-button is right next to it.
What Flo can and can't help with
Can:
- Questions covered in the knowledge base
- Pointing you at the right article for a topic
- Acknowledging and triaging bug reports
Can't:
- Make changes to your account (a human handles upgrades, refunds, suspensions)
- Give legal or contractual advice
- Answer anything that requires knowledge of your specific deal's content (ask a human)
When Flo decides your question needs a human, she'll pass it along instead of drafting a generic reply. You won't see "let me loop someone in" followed by silence.